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F.A.Q.
Do Your Cleaning Teams Use Non-Toxic or Organic Cleaning Products?
Absolutely! At Sunrise Cleaning Services, we prioritize your health and preferences. If you prefer non-toxic or organic cleaning products, simply let us know, and we’ll make sure our dedicated cleaning teams use them during your service. Feel free to provide your preferred cleaning supplies, or we can bring our own. Your satisfaction is our priority, and we’re always here to accommodate your specific cleaning requests.
Do I Need a Deep Clean?
While not mandatory, a deep clean is highly recommended before transitioning to regular cleaning services. A deep clean sets the foundation for a consistently maintained home. By addressing more intensive cleaning tasks initially, our team ensures that subsequent regular cleanings are more effective in keeping your space pristine. It’s a proactive approach that maximizes the cleanliness and longevity of your living environment.
Do I Need To Be Home During The Cleaning?
Absolutely not! We understand that your schedule might not always align with our cleaning appointments. Many of our clients provide us with a secure access code to their home, allowing us to efficiently clean while you’re away. Your convenience is important to us, and we take all necessary measures to ensure your home is cleaned to perfection, even when you’re not there.
When I Be Charged For The Cleaning?
The payment process is designed with your convenience in mind. For deep cleaning services, payment is processed after the service has been completed. When it comes to regular cleaning appointments, you have the flexibility to choose a payment method that suits you best. You can leave a check, use Venmo, or pay in cash – whatever is most convenient for you as our valued customer. Your satisfaction is our top priority, and we strive to make the payment process as seamless as possible.
What Is Your Cancellation Policy?
We understand that plans can change unexpectedly. To ensure a smooth scheduling process, we kindly request a week’s notice for any cancellations or changes to your cleaning appointments. To communicate these changes, simply send a text to Alberto and his team at 508-309-8358. Keeping us informed allows us to adjust our schedules accordingly and continue providing you with exceptional cleaning services that meet your needs. Your cooperation helps us maintain our commitment to customer satisfaction.
Is There Anything I Should Prep Before The Cleaning?
Preparing your home for our cleaning service can help optimize the process and ensure the best results. Before our team arrives, we recommend organizing your space to the extent possible. This not only saves time but also allows our cleaners to focus on deep cleaning rather than organizing clutter. If you have items that are valuable or sensitive, please place them in a crate or a designated area where they won’t interfere with the cleaning process. By working together, we can make sure your cleaning experience is efficient and tailored to your preferences.
How Much Do Your Services Cost?
Our pricing structure is designed to be flexible and tailored to each client’s specific needs. For residential services, we offer personalized quotes based on the unique requirements of the job. During our initial visit to your home, we’ll take the time to understand your cleaning needs and preferences. Following this assessment, we’ll provide you with a detailed quote that accurately reflects the scope of the job. Commercial cleaning services are charged on an hourly basis. Rest assured, our pricing is transparent and fair, ensuring that you receive the best value for the exceptional cleaning services we provide.
Do You Always Send The Same House Cleaner?
Absolutely, we understand the importance of consistency and familiarity when it comes to your cleaning preferences. Whenever possible, we make it a priority to assign the same house cleaner to your appointments. This allows the cleaner to become acquainted with your specific requirements and deliver a consistent level of service that aligns perfectly with your expectations. We believe in building a strong client-cleaning professional relationship to ensure your complete satisfaction with every visit.
Are You Pet friendly?
Absolutely, we’re pet-friendly! We understand that pets are an important part of your family and your home. Our cleaning teams are accustomed to working around pets and are more than happy to accommodate their presence during our cleaning services. Whether you have playful pups, curious cats, or any other furry friends, rest assured that our cleaning professionals will treat them with care and respect while ensuring your home remains spotless. Your pets are part of our cleaning routine too!
